Customer Service Excellence

The Library has achieved Customer Service Excellence Accreditation and uses this standard as a driver for continuous improvement throughout our services and to validate what we already do.

What is Customer Service Excellence (CSE) Accreditation?

CSE is an independent accreditation of the quality and standard of our customer care. The standard is championed by the UK Government.  CSE covers all aspects of our engagement with our customers, from front-line and face-to-face support, to liaison and communication and how we engage with customers in developing our services and strategy.

What we are doing?

As part of CSE process we are committed to seeking feedback and opinions from our customer base. To this end we propose actively seeking and using customer experience and feedback through a number of channels. If you would be interested in participating in our customer experience exercises, please feel free to express interest to our AFBI Customer Experience Manager, Richard Stitt r.stitt@qub.ac.uk who can provide more detail.

More information

For more information on CSE please follow this link.